frequently asked questions
- Yes, you can return your order for an exchange or store credit in the form of a gift card. To get started on the return process please use our return portal here.
- Returns are currently accepted for orders shipped within Canada, the United States, Europe, the United Kingdom, and Australia & New Zealand. For full details on return eligibility, timelines, and available options, please refer to our return policy above.
- Upon placing an order you have 3 hours to make modifications to the items, sizes, or shipping information using the order editing portal available here.
- The original payment method cannot be changed.
- After the 3 hours window, orders are deemed ready to ship and edits can no longer be made.
- Should you receive a damaged or defective item please submit a ticket using our return portal here.
- Upon placing an order you’ll receive an email confirming your purchase. You’ll receive a new email with your tracking number once your order has been processed and shipped.
- Should you have any issues accessing your tracking number please contact us at support@everydaybetterclub.com
- Garments can be cleaned using a cold wash, gentle cycle, and hang dry method. Do not expose the garments to extreme heat.
- If you are having trouble redeeming our Welcome offer, please make sure you are eligible for the discount as it only applies on your first order for active email subscribers only. Please double-check you qualify for the promotion.
- Please note that multiple discount codes and promotions cannot be used together on the same order.
- If you encounter issues with other discount codes not working, please ensure that you are logged into your account before attempting to apply the discount at checkout. If the promo code still fails to apply, try clearing your cache or using a different device.
- Should any issues still persist, contact us at support@everydaybetterclub.com for a resolution
- For any extra assistance that may be required, contact us here.
- To ensure a timely response, avoid sending multiple emails regarding the same inquiry.
- Yes, we offer gift cards! Available for purchase here.
- We’re sorry to hear that there was an issue with your order. Using our return portal here.
- Please upload a photo of the incorrect item and submit an exchange ticket.
- We’re sorry to hear that an item is missing from your order.
- Please contact us here and our team will be happy to assist you.
RUNNING FITS WORLDWIDE
DISCOVER HOW EBC IS WORN ACROSS THE GLOBE 🌎
